Diamond Brand Gear Factory Outlet Store
“You may ask yourself, well … how did I get here?”
Great question. Here is what you can expect from the gear in Diamond Brand Gear’s Factory Outlet.
All gear in our outlet are new and have not been used. Some of them may be customer returns that we have inspected to make sure they still can be sold as new.
All items are fully functional and guaranteed to perform as intended.
At Diamond Brand Gear, we have high standards. Given that we do all of our production work in our factory in Asheville, North Carolina, we inspect our gear at many stages in the production process. We only offer as first quality those products that pass all inspections. Those that have cosmetic imperfections will be offered for sale in our outlet.
A WORD ABOUT COSMETICS
In most cases, outlet products have one, sometimes more, of these issues. They may have blemishes in the coloration or printing of the fabric, thread inconsistencies in the weave of the fabric, or occasionally some additional needle holes where there may have been a small error in sewing. That’s about it.
Same as our existing policy, except the time to make a return is shortened from 12 months to 6 months to reflect the great savings offered in the outlet. Please know that if you find any issues that you weren’t expecting or that you think will affect the performance of the gear, please let us know. We will gladly try to exchange your item, return your item, or attempt to fix it for you, if you are interested.
Same as our existing warranty as it relates to the performance of the gear. The outlet warranty does not cover cosmetic defects as those are probably the reason why the products ended up in our factory outlet in the first place. Sorry about that.
If you have any other questions or concerns about anything related to our factory outlet, please just shoot us an email or give us a call. We’re glad to help.
We add gear to this section on a weekly basis, so check back often to find the next great deal!