If you leave a message during normal business hours, we will try to get right back to you. If we don’t connect then, we’ll reach out the next business day.
Business Hours | Monday–Friday | 6:30AM–4:30PM EST
Sales & Support: 828.209.0333
Factory & Other Inquiries: 828.209.0322
Frequently Asked Questions
How long does it take to get a made-to-order canvas wall tent?
Our turnaround time is typically 4 weeks, but can vary depending on the order.
What if I need it now? Do you have anything in stock?
Because of increased demand, we do not have many items in stock, but if time is of the essence, please reach out and let us know what you’re after and we will try to find a solution with our available inventory.
Why should I choose your tents?
Our tents aren’t for everyone. If you are in need of a cheap tent to last one season of use, by all means, we can send you in the right direction. On the other hand, if you’re looking for a high-performance canvas shelter with a simple, year-round frame system that’s overbuilt to be the last tent standing, you’ve come to the right place.
What tent sizes do you offer?
- 1216:
- Standard:
- Width: 12′
- Length: 16′
- Peak Height: 8’10”
- Sidewall Height: 4′ 5″
- High Wall
- Width: 12′
- Length: 16′
- Peak Height: 8’10”
- Sidewall Height: 6′
- Standard:
- 1012
- Standard
- Width: 10′
- Length: 12′
- Peak Height: 8’10”
- Sidewall Height: 4’5″
- High Wall
- Width: 10′
- Length: 12′
- Peak Height: 8’10”
- Sidewall Height: 6′
- Standard
- 9090
- Width: 9′
- Length: 9′
- Peak Height: 7’11”
- Sidewall Height: 4′
- 9070
- Width: 9’6″
- Length: 7’6″
- Peak Height: 7’1″
- Sidewall Height: 3′
- 7090
- Width: 7′
- Length: 8’10”
- Peak Height: 6’10”
- Sidewall Height” 3’6″
What color options do you offer for wall tents?
At the moment, we only have Pearl Gray and Sun Tan available for our 13 oz polaris canvas. If you are interested in a custom color or material, please let us know and we will see if we have something that will fit the bill.
Can I customize my tent?
We love customizing tents to suit your needs. However, we are currently at capacity with what our staff can handle and are only able to provide our current designs at the moment. The second this changes, we’ll shout it to the world.
When will this cool new concept tent be available?
Oh you heard? We are currently wrapping up the prototype and hope to release very soon!
Do the wooden platforms and outriggers featured in your photos come with the tents?
While we would love to include platform materials with our tents, the cost of shipping lumber would be quite costly. We do provide plans for everything you will need to build for the best wall tent experience. Here’s a link!
Is your USMC Combat II tent the real deal?
You bet. We produce this tent for the USMC and when we have extras, we make them available.
Do you sell Flame-retardant-free tents?
Our Free Spirit tents do not use Flame-retardant chemicals on the tent body, footprint or fly. For folks who have chemical sensitivities, please note that these tents do contain a coating to help with water-resistance.
You’re a tent maker. Why do you also have bags?
We are dedicated to reducing our fabric waste and our Moonrise Project is an entire shift dedicated to creatively reusing all of the scraps from fabric cutting, as well as “retired tents” that we take back, clean, break down, and repurpose.
Where are the discounts?
- As a direct-to-consumer manufacturer, our pricing reflects what goes into making high quality gear in the USA, without the markup that you’d find from a retailer.
- That being said, we like to do thank people for signing up for our emails. Make sure you get 10% off your first order when you join.
- Partner discount: join our Partner Portal to save 20% on orders of five or more wall tents.
How do I join this awesome team?
Say the word, friend! We are always looking for talented to folks to work with us. Visit our careers page or contact us using the link above to get the ball rolling.
