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Returns

How to send your gear back
Craftspeople

OUR REAL WORLD RETURN POLICY

A good, long, happy relationship usually depends on a good beginning.  While we expect that all of our customers will enjoy many years with their Diamond Brand products, we understand that sometimes things don’t go as planned. To this end, if you’re not totally satisfied with your Diamond Brand purchase you can return it within 365 days, together with proof of purchase, for a full refund. If neither the customer, nor Diamond Brand can locate any proof of purchase, refunds will be issued at the value determined by Diamond Brand.

Refunds will be made in the form of a credit to a debit card, credit card or online payment system like PayPal, as long as they are accompanied by proof of purchase. Those lacking proof of purchase will be made in the form of Diamond Brand merchandise credit. Refunds will not be made in the form of cash.

On those rare occasions when refunds are requested and processed beyond 365 days, they will be treated like those lacking proof of purchase from Diamond Brand and will be issued via Diamond Brand merchandise credit at the value determined by Diamond Brand.

Exceptions: Sale & Factory Second items are not eligible for returns.

For help with a return, please feel free to contact us at info@diamondbrandgear.com.

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With a history of reliability and innovation, we first supplied our military dating back to WWI and WWII. In 1931, we manufactured the very first backpack for the Boy Scouts. In the 1970s, we designed the popular lightweight camping tent, the Free Spirit. Innovation continues today with our Legendary Wall Tents and the introduction of Craft Gear.

145 Cane Creek Industrial Park Rd, Suite 100, Fletcher, North Carolina 28732

info@diamondbrandgear.com

828-209-0322

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