BECAUSE YOU ASKED!
Got questions? We’ve got answers! Learn more about Diamond Brand products, policies and more, below.
ALL ABOUT TENTS….
How long does it take to get a made-to-order canvas wall tent?
Our turnaround time is typically 4 weeks, but can vary depending on the order.
Because of increased demand, we do not have many items in stock, but if time is of the essence, please reach out and let us know what you’re after and we will try to find a solution with our available inventory.
Why should I choose your tents over your competitor?
Our tents aren’t for everyone. If you are in need of a cheap tent to last a season or two, by all means, we can send you in that direction. On the other hand, if you’re looking for a high-performance canvas shelter with a simple, year-round frame system that’s overbuilt to be the last tent standing, you’ve come to the right place.
Our tents are 100% made by hand by talented craftspeople at our factory in North Carolina. The construction materials and methods we choose are as eco-friendly and sustainable as possible. Can your big-box store tent say the same?
What tent sizes do you offer?
We’re happy to offer a wide variety of tent sizes and dimensions to fit all your needs.
1216
Standard:
Width: 12′, Length: 16′
Peak Height: 8’10”
Sidewall Height: 4′ 5″
High Wall
Width: 12′, Length: 16′
Peak Height: 8’10”
Sidewall Height: 6′
1012
Standard
Width: 10′, Length: 12′
Peak Height: 8’10”
Sidewall Height: 4’5″
High Wall
Width: 10′, Length: 12′
Peak Height: 8’10”
Sidewall Height: 6′
9090
- Width: 9′, Length: 9′
- Peak Height: 7’11”
- Sidewall Height: 4′
9070
- Width: 9’6″, Length: 7’6″
- Peak Height: 7’1″
- Sidewall Height: 3′
7090
- Width: 7′, Length: 8’10”
- Peak Height: 6’10”
- Sidewall Height” 3’6″
What color options do you offer for wall tents?
At the moment, we only have Pearl Gray and Sun Tan available for our 13 oz polaris canvas. If you are interested in a custom color or material, please let us know and we will see if we have something that will fit the bill.
Can I customize my tent?
We love customizing tents and shelters to suit your needs and make them your own. While a fully made-to-order business model is our ultimate goal, we are currently at capacity with what our staff can handle. We are only able to provide our current designs at the moment. The second this changes, we’ll shout it to the world. Rest assured, each piece of craft gear we manufacture is thoughtfully made, with intention behind every stitch.
Do your tents include wooden platforms and outriggers?
While we would love to include platform materials with our tents, the cost of shipping lumber would be quite costly. We do provide design plans and specs for everything you will need to build for the best wall tent experience.
Is your Combat tent the real deal?
Our Combat II Tent is a longtime customer favorite, but unfortunately all good things must come to an end. As of 2022, we have stopped production on all of our compact, packable tent models as we transition to larger canvas wall tents. Rest assured, if we ever bring these older styles back for our military customers we’ll be sure to shout it from the rooftops!
How do I care for my wall tent?
We offer tons of resources to sustain the life of your tent. Check out these pages for the best info, tips and tricks!
Wall Tent Resources & Instructional Guides
Do you sell tents that are free from “forever chemicals” or PFAs?
Our retired Free Spirit tents do not use flame-retardant chemicals on the tent body, footprint or fly. For folks who have chemical sensitivities, please note that these tents do contain a coating to help with water-resistance.
Several of our wall tent and rainfly fabrics are PFAs free, including our Tough Duck and Weathermax fabrics.
Coming in Fall of 2024: our new line of glamping tents made with natural fabrics and coatings that are safer for the health and environment. Stay tuned!
a LITTLE mORE ABOUT US…
Do you do private label partnerships?
We have a long history of contract manufacturing partnerships, including with the U.S. Military, The North Face, L.L. Bean, R.E.I and many other wonderful brands and businesses. At this time, we do not have the resources and capabilities to prioritize these partnerships but for the right fit, anything is possible. Please reach out to our friends at Carolina Textile District who can help determine whether we, or another reputable local manufacturer, could be the best resource to make your product dreams a reality.
You’re a tent maker. Why do you also sell bags?
We are dedicated to reducing our fabric waste and our Sustainability Programs, the Revival Tent Rescue and Moonrise Project are dedicated to creatively reusing all of the scraps from fabric cutting, as well as “retired tents” that we take back, clean, break down, and repurpose.
Do you offer discounts?
As a direct-to-consumer manufacturer, our pricing reflects what goes into making high quality, hand-made gear in the USA, without the markup that you’d find from a traditional retailer. That being said, we like to offer periodic sales and promotions. Subscribe to our our email list at the bottom of this page to stay in the know!
For larger discounts on bulk orders, we suggest becoming a Partner! We offer 20% on orders of 5 or more wall tents.
Lastly, make sure to check out our online Gear Outlet or our Factory Store for amazing deals on closeout inventory, factory seconds, discontinued styles and more.
Do you offer payment plans?
Our website is integrated with Affirm, a trusted Buy Now, Pay Later service that allows customers to pay for purchases over time with flexible payment plans. Affirm offers a variety of options, including interest-free payments every two weeks, monthly installments, and loans that can be paid off over three months to one year.
How do I join your awesome team?
We are always looking for talented to folks to work with us. Visit our careers page to learn more about opportunities to join our family.
How much does shipping cost?
Shipping costs depend on the exact location and items ordered. If you provide the address the package is going to as well as the items you are wanting to order we’re happy to provide an estimate in advance! Check out our shipping page for more info.
Note: We currently are not set up to ship internationally, but we can ship to any US distribution center where you can make arrangements for it to be sent from there.
Do you have a retail store?
In the past we’ve opened our factory, tent yard, and show room by appointment only, but beginning July 2024 we’re opening our 60,000 square foot Fletcher factory and store to the public for “Factory Fridays”
Most people don’t realize that our roots are in outdoor gear manufacturing, AND in brick and mortar retail. All of the products for sale in our Factory Store are made in-house, just as was the case in 1964.
From 1-4pm every Friday, guests can…
- SHOP discounted (25-50% off!) and discontinued gear, overstock merchandise, factory seconds and closeout inventory in our outlet store and showroom
- TOUR our factory and tent yard for a behind-the-scenes, up-close and personal look at our craft gearmaking process
- TRY out a tent or two, and get personalized recommendations about outfitting a glamping or camp site
Do you offer factory tours?
Beginning July 2024, we offer weekly tours of our factory and tent yard every Friday, as part of our Factory Friday’s event series.
Please note the following guidelines for these Factory Friday tours:
- Tour departs at 1:30pm, with a backup/overflow tour at 2pm if needed.
- Tour takes approximately 20-30 minutes.
- A maximum of 12 people per tour group.
- No children under 12 years of age please.
Can’t make it on Friday? Please notify us in advance if you’d like to schedule a private tour during another part of the week!
Can I share a customer service testimonial or product review?
Absolutely! We always want to hear from you about our service, our products and all your adventures so that we can do better if needed. Take our customer survey here, and get 10% off your next order!
DIAMOND BRAND, IN THE WILD
Don’t take our word for it. See how other folks have made Diamond Brand Gear a part of their adventures.