caring for our Personnel
In order to run a safe and successful manufacturing facility, we are following CDC guidelines and taking every precaution to ensure that our craftspeople are coming to a workplace that has their health in mind. If a member of our team is sick, they must be tested for COVID-19 before returning to work. We are extremely fortunate that this policy has been successful to date in terms of protecting the people that work in our factory. However, this has resulted in higher than normal outages—a challenge for any manufacturer.
protecting our Supply Chain
We know that we aren’t the only ones experiencing challenges during this time. Even for a domestic manufacturer like Diamond Brand, we have felt the ripple effects of the global supply chain being disrupted. The long-term effects of this disruption may still be unknown to us, but we do ask that our partners and customers bear this in mind as we work together. We are a small, nimble company that is fortunate enough to control many aspects of its manufacturing destiny, but we are not an island.
managing Delays
Our team is working overtime and harder than ever to manage the fulfillment of orders during this global pandemic. We’ve always prided ourselves on delivering a perfect product on schedule, but for the past 6 months, it has become increasingly difficult to meet every deadline we face.
To our manufacturing partners and our direct-to-consumer retail shoppers, we ask that you hang in there with us. We are a very committed team and we will fulfill your orders. Because we are craftspeople that are dedicated to quality, we want you to have that perfect product that brought you to us in the first place. If there is an issue with the timing of your order, please reach out to us at support@diamondbrandgear.com and we will work with you on trying our best to meet any expectations that we have not fulfilled.
BAck to craft
Now that we’ve had that talk, it’s seems like a good opportunity for us to get to know each other better. We’ll start.